SHIPPING POLICY
Processing Time
All Find-Me Smart QR Code Pet ID Tags are processed within 1-2 business days after your order is placed. Custom engraved tags may require an additional 1-2 days for processing.
Shipping Methods & Delivery Times
United Kingdom Shipping
- Standard Shipping: 2-4 business days (£2.99)
- Express Shipping: 1-2 business days (£4.99)
International Shipping
- Europe: 5-10 business days (£4.99)
- United States & Canada: 7-14 business days (£6.99)
- Rest of World: 10-21 business days (£8.99)
Tracking Information
You will receive a confirmation email with tracking information once your order has been dispatched. You can track your package using the link provided in the email.
Customs & Import Duties
International customers may be subject to customs fees, import duties, and taxes which are not included in our shipping rates. These charges are the responsibility of the recipient and vary by country.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 14 days of the expected delivery date. We will work with the shipping carrier to resolve the issue or arrange for a replacement.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately. We cannot guarantee address changes once an order has been dispatched.
Questions?
If you have any questions about shipping or delivery, please contact our customer service team at [email protected].
Last Updated: April 2025