Privacy Policy

At Find Me App, accessible from and our mobile app, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by and our mobile app and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at contact@find-me,app

This Privacy Policy applies only to our online activities and is valid for visitors and users to our website and app concerning the information that they shared and/or collected on or our mobile app. This policy does not apply to any information collected offline or via channels other than this website or app.

Common Terms

Personal Data: Personal data is any information relating to you that alone or in combination with other pieces of information allows a person that collects and processes such information to identify you as an individual.

Processing of Personal Data: It refers to any operation with your data, whether or not by automated means, as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Data Subject: Data subject is any identified or identifiable natural person, whose personal data is processed by the Company (as a controller) responsible for the processing; which means you as a User of find-me,app (Owner of a registered pet; the purchaser of a QR Code Tag/ QR ID pet tag).

Consent of Data Subject/User: It refers to any freely given, specific, informed, and unambiguous indication of the data subject/User’s wishes by which he or she, by a statement or by clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

In this Privacy Policy “”, “we”, “us” and “our” means

In this Privacy Policy “you”, “your”, “User” and “Owner” means User of the Platform.

Please refer to other definitions in the Terms of Use.


By using our website or app, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect and its Usage

Anyone can access (the ”Website”) or our Find Me App mobile app (the App) without the necessity to provide personal data.

The purpose of processing your data by find-me,app and collection of information about you are as follows (the “Purpose”):

Your intention to use our Service;
For to provide the User with the Service and purchase of QR ID pet tags and collars;

For the performance of a contract to which the User is party, by Article 6.1.b of the GDPR and the collected data are necessary for to identify and bill the User and to charge its bank card number;
For verifying your identity and providing customer support service and assistance;
Analyze your use of our Website, the App and Service to better understand how they are being used so we can improve our Service and the User experience and engage and retain Users.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website/app, and for marketing and promotional purposes
Provide, operate, and maintain our website and app
Improve, personalize, and expand our website and app
Find and prevent fraud

As you are willing to use our Service you are required to provide your data (to register an account and purchase a QR ID pet tag or other products), thus becoming a User of find-me,app. The criteria used to determine the period of storage of personal data is the respective statutory retention period. After the expiration of that period and when we no longer need personal data, we routinely and securely delete or destroy it, as long as it is no longer necessary for the Purpose.

Personal Data Collection and Use

We strive to be compliant with international privacy laws, including GDPR, and state privacy laws such as CCPA, and implement data minimization principles.

Personal data, as defined above, which we collect for the Service provision, consist of:

Full name
Email address
Phone number
Zip code
Personal data, as defined above, which we collect for your purchase of a QR CODE TAG/ QR ID pet tag for your pet, additionally consists of:

Your card type (Debit/Credit)
Name of Bank
Transaction amount
Number of transactions
User’s ID
Currency of the Transaction
Date of Transactions
Any other financial information is stored by the payment providers only.

The storage of this data takes place against the background that this is the only way to prevent the misuse of our Services, and, if necessary, to make it possible to investigate committed offences.

Insofar, as the storage of this data is necessary to secure This data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.

The personal data entered by the User are collected and stored exclusively for internal use by and their purposes. The personal data is stored separately in the database to avoid data subject identification by using anonymization and pseudonymisation techniques.

Log Files follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors browser type and/or other information.


We may contact you via email, telephone number, and other ways, including through publicly available notices, for Services-related purposes (welcoming letters and other trigger letters, confirmation of the order, gathering feedback, security and legal notices, announcements, service updates, reminders, suggestions, etc.).

We could also use your data to enable you to communicate with other Users through the Platform.

Your contact data (including email, phone number, etc.) may also be used by non-Users of in case of lost and found situations – to communicate the location of your pet (you may turn on or turn on this option in your Profile).

Your contact data may also be used for gathering feedback. We may contact you to participate in research to improve the User experience of our product.

Having received the communications from us, you are always able to opt-out to such communications in each message, excluding legal notices, or changes of User settings on the Platform.

Third-Party Privacy Policies Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.

You can choose to disable cookies through your browser options. To know more detailed information about cookie management with specific web browsers, it can be found on the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business deletes any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s data, not sell the consumer’s data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at


When you choose a password for your account, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

We restrict access to personal information to our employees, service providers, and contractors on a strictly need-to-know basis and ensure that those persons are subject to contractual confidentiality obligations.

We review our information collection, storage, and processing practices from time to time to guard against unauthorised access, processing, or use.

Please note, however, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website or App; any transmission is at your own risk.

How Do I Opt Out or Change Personal Data

To opt out of further email communications from us, just click on the opt-out button in the email, or contact us as instructed at the end of this Privacy Policy. We may need up to 30 (thirty) business days to assure compliance with your request.

To change the personal data that you have provided to us, please contact us as instructed at the end of this Privacy Policy.

Changes to Our Privacy Policy

We may amend our Privacy Policy from time to time by posting the updated policy on our Website and App. Continuing to use our Website or App after the changes come into effect means that you agree to be bound by the revised policy. You are advised to check for the latest version regularly.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. This Website and App are not intended for use by children under the age of 18.

In compliance with COPPA, does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website or app, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Contact Us

If you have any questions, comments, or requests regarding personal data, please address them to: contact@find-me,app