FAQ'S

Our Find-Me QR code pet ID tags feature sophisticated real-time alert technology. When someone scans your lost pet's QR code with any smartphone camera, you'll instantly receive multiple notifications - in-app alerts, SMS text messages, and emails - stating that your pet has been found.

These notifications include an interactive map showing the exact location where the scan took place. With a simple tap of the "Directions" button, you'll get turn-by-turn navigation to quickly reunite with your pet.

For the person who found your pet, the app provides multiple one-tap communication options: they can start an in-app chat with you, send you an email, or call you directly - all with just a simple tap of a button. This comprehensive system ensures the fastest possible reunion with your lost pet.

You can store comprehensive information about your pet, including:

• Basic details: name, photos, breed, color, and date of birth
• Identification: microchip number and registration details
• Health information: medical conditions, medications, allergies, and dietary needs
• Veterinary notes: important information for veterinarians in case your pet is injured while lost
• Behavioral notes: temperament, training commands, and special handling instructions
• Owner details: your contact information and emergency contacts
• Custom description: an open text area where you can add any other important information about your pet

All this information can be updated anytime through your secure Find-Me account, ensuring your pet's profile is always current.

Yes, all our tags, split rings, and carabiner clips are made from solid brass or stainless steel to ensure they are absolutely waterproof, corrosion-proof, and extremely durable. These premium materials are specifically chosen to withstand the active lifestyle of pets in all environments and weather conditions.

In the very unlikely event that they become worn which results in the QR code not being scannable, you are covered by our lifetime guarantee (Terms & Conditions apply). This ensures your pet's Find-Me tag will remain functional and reliable for years to come.

Updating your pet's information is quick and easy:

1. Log in to your secure Find-Me account through our website or mobile app
2. Navigate to your pet's profile
3. Edit any information you wish to update
4. Save your changes

The updates are processed instantly, so your pet's QR code will always link to the most current information. You can update your pet's details as often as needed at no additional cost.

Absolutely not! At Find-Me, we have a strict "zero subscription, zero hidden costs" policy. Just like the "no room for racism" slogan in sport, we have "no room for subscriptions" at Find-Me.

The price you see at checkout is the only amount you'll ever pay. Your purchase includes your pet's durable QR code ID tag, lifetime access to the Find-Me app and all its features, unlimited profile updates, unlimited real-time notifications, and lifetime customer support.

We believe pet safety shouldn't come with recurring bills or surprise charges. Your one-time purchase provides permanent peace of mind.

If your pet loses their Find-Me tag, don't worry! Your pet's profile and all information remain securely stored in our system. Simply claim an identical replacement tag from our website (T&Cs apply), and we'll link it to your existing pet profile. This means you won't have to do anything other than clip it to your pet's collar/harness - no need to set up a new account or re-enter your pet's information.

No, the Find-Me app is free for everyone to download and use, even without purchasing a tag.

Here's what you can do with just the app:

• Create a complete profile for your pet
• If your pet goes missing, mark them as "lost" in the app
• All Find-Me users within 5 miles will instantly receive notifications about your lost pet
• These notifications include your pet's photo and your contact information
• Anyone who spots your pet can contact you directly

Think of it as an instant digital lost pet poster that reaches everyone in your area who has the app. That's why the more app users there are, the stronger and more prominent the Find-Me community becomes in helping lost pets.

While the QR tag provides additional protection, the app alone is still a powerful tool for finding lost pets and connecting pet lovers in your community.

No, the Find-Me tag does not require any batteries, charging, or power source of any kind. Our tags use a simple QR code technology that can be scanned by any smartphone camera without needing electricity.

This design offers several advantages:

• No need to worry about batteries dying
• No maintenance or charging required
• Completely waterproof with no electronic components
• Lightweight and comfortable for your pet
• Will continue working indefinitely

Unlike GPS trackers that require regular charging and subscription fees, our Find-Me tags provide a simple, but smart, intelligent and reliable solution that works 24/7 with no ongoing costs or maintenance. We've combined cutting-edge technology with straightforward design to create a pet ID system that's both sophisticated and hassle-free.

The Find-Me system offers several key advantages over competitors like Crumb and Pawtag:

• Comprehensive Notifications: When your pet is found, you receive instant alerts via multiple channels (in-app, SMS, and email) - ensuring you never miss a notification.
• Real-Time Location Mapping: Our system provides an interactive map showing exactly where your pet was found, with one-tap directions to guide you there immediately.
• Multi-Channel Communication: Finders can instantly contact you through in-app chat, direct calling, or email - all with a single tap.
• Community Alert System: If your pet goes missing, all Find-Me users within a 5-mile radius receive alerts, creating a neighborhood search party instantly.
• Premium Materials: Our solid brass and stainless steel tags are built to last, with a lifetime guarantee against QR code wear (T&Cs apply).
• Zero Subscription Fees: Unlike some competitors who charge recurring fees, Find-Me offers lifetime service with a single purchase.
• Veterinary Information Sharing: Critical medical information can be instantly accessed if your lost pet needs veterinary care.

We've designed Find-Me to be the most comprehensive, user-friendly, and reliable pet identification system available, combining the best technology with practical features that make a real difference when reuniting lost pets with their owners.

Absolutely! The Find-Me tag and app system offers exceptional value for money for several reasons:

• One-Time Purchase: Unlike GPS trackers or competitors with subscription models, Find-Me requires just a single payment with no recurring fees ever.
• Lifetime Service: Your purchase includes unlimited access to all app features and services for the lifetime of your pet.
• Multiple Pets on One Account: You can manage multiple pets under a single account, making additional tags even more cost-effective.
• Joint Users at No Extra Cost: Add unlimited family members, partners, or pet sitters as joint users who can all receive notifications and help manage your pet's profile.
• Premium Materials: Our solid brass and stainless steel tags are built to last for years, even with active pets.
• Peace of Mind: The emotional value of knowing you've maximized your chances of being reunited with a lost pet is immeasurable.
• Replacement Guarantee: Our lifetime guarantee against QR code wear provides additional value (T&Cs apply).
• Free App Benefits: Even the free app provides valuable lost pet alert services to the community.

When you consider that a single lost pet incident can involve hundreds in advertising costs, countless hours searching, and immense emotional distress, the Find-Me system represents an incredible investment in your pet's safety and your peace of mind.

Absolutely! Find-Me's joint user feature lets you create a circle of care around your pet:

• Everyone in your household can receive alerts if your pet is found
• Family members, partners, roommates, and even pet sitters can all be connected
• When someone finds your pet, all connected users get notified simultaneously
• Any joint user can respond to the finder and coordinate the reunion
• Profile updates can be made by any authorized user
• Add as many people as you want at no extra cost
• You maintain control over who has access to your pet's profile

This shared access is particularly helpful for busy households where different people might be available at different times. If your pet goes missing while you're at work, your partner or roommate might be closer and able to respond more quickly. With Find-Me's joint user management, whoever is available can spring into action immediately, increasing the chances of a quick, safe reunion with your pet.

Absolutely! Find-Me tags fully comply with UK pet identification laws when customized with your details.

If you plan to use our Find-Me tag as your pet's only ID tag or as their primary identification, UK law requires it to display the owner's name and address. When ordering, we'll include your surname, house number, and postcode directly on the tag - making it fully legal for use as your pet's main identification.

The best part? We include these legally required details at no extra charge. Since each Find-Me tag is custom-made in the UK anyway, adding your contact information is simply part of our standard service.

This means your pet gets both the legal protection of traditional ID and the smart technology of our QR system in one tag - complete peace of mind and full compliance with UK regulations, all without needing to attach multiple tags to your pet's collar.

Find-Me's dedicated mobile app offers several crucial advantages over web-based alternatives:

• Instant Push Notifications: When someone finds your pet, you'll receive immediate alerts on your phone - no need to check email or be logged into a website.
• Offline Access: Your pet's critical information is stored on your device, so you can access it even without internet connection.
• Faster Response Time: One tap opens the app and shows you exactly where your pet was found, with built-in navigation to guide you there.
• Location Services: The app uses your phone's GPS to create a network of local pet protectors, alerting nearby users when a pet goes missing.
• Seamless Communication: Direct calling, messaging, and email options are integrated right into the app for immediate contact with finders.
• Better Security: Mobile apps typically offer stronger security protections than web browsers for your personal information.
• Community Building: Our app connects local pet owners, creating a neighborhood watch network for pets that web apps simply can't match.

When every minute counts in finding a lost pet, having a dedicated app already installed on your phone - rather than needing to remember a website, login credentials, or check email - can make all the difference in a quick, successful reunion.

Absolutely! We've made sustainability a priority in every aspect of our product design.

Our Find-Me tags are 100% recyclable - we carefully selected each component with environmental responsibility in mind. From the metal of the tag itself to the attachment hardware, everything can be properly recycled at the end of its (very long) life.

We didn't stop at just the tags, though. Our packaging is equally eco-conscious:

• Minimal size and weight to reduce shipping impact
• Sustainable materials that meet current recycling regulations
• Our innovative paper zip ties replace traditional plastic fasteners
• All printed materials use eco-friendly inks and papers

By choosing Find-Me, you're not just protecting your pet - you're also making a choice that's kinder to our planet. We believe that responsible pet ownership and environmental stewardship go hand in hand.

Yes! During our development process, we reached out to two of the UK's largest pet charities for professional feedback on our product and app.

We invited their teams to thoroughly examine every aspect of the Find-Me system. Their evaluation included:

• In-house veterinarians reviewing the safety and comfort aspects
• Animal behavioral specialists assessing the practical applications
• Public relations teams evaluating the community benefits

The response was overwhelmingly positive! These respected organizations were genuinely impressed with both our physical product and the app's capabilities. They particularly praised how the system benefits not just individual pets and owners, but the wider pet community.

In fact, both charities were so enthusiastic about Find-Me that they proposed potential corporate partnerships with us. Now that we've officially launched, we're excited to revisit these partnership opportunities to help even more pets stay safe.

This professional validation from established animal welfare experts confirms what we already believed - that Find-Me represents a significant advancement in pet identification and recovery technology.

Yes on both counts! We're proud to be a truly British company through and through.

Every Find-Me tag is designed, manufactured, and assembled right here in the United Kingdom. While we source raw materials from various locations depending on current commodity costs to ensure the best value, all production happens locally.

Our printing is carried out in the UK by Bishops Printers in their state-of-the-art solar-powered factory, which is conveniently located near the Find-Me facility. This partnership with a sustainable UK printer reflects our commitment to both local production and environmental responsibility.

We've deliberately chosen to keep production in the UK for several important reasons:

• It allows us to maintain strict quality control standards
• We can ensure fair labor practices and working conditions
• Local production reduces our carbon footprint from shipping
• It supports British jobs and the UK economy
• We can respond quickly to customer needs and product improvements

As for our customer and technical support team, they're 100% UK-based as well. When you contact us with questions or need assistance, you'll be speaking with someone right here in Britain who understands local pet ownership concerns and regulations.

This local approach means we can provide faster, more personalized service, with support staff who are familiar with UK-specific issues like microchipping laws, regional pet practices, and even local accents! We believe that keeping everything - from manufacturing to customer care - in the UK results in a better experience for you and your pets.

At Find-Me, we strongly support microchipping and recognize its importance in pet identification. Microchipping remains the only identification method that's permanently attached to your pet, and we would never suggest replacing it.

However, we've also identified a common issue with microchipping: many pet owners forget to update their contact information in microchip databases when they move or change phone numbers. This can render the microchip ineffective in an emergency.

This is where Find-Me complements microchipping perfectly. Our app allows pet owners to instantly update their contact details anytime, ensuring the information is always current. More importantly, our QR system makes this updated information accessible to anyone with a smartphone.

In essence, Find-Me transforms every smartphone into a microchip scanner. While traditional microchips require specialized equipment usually only found at vets or shelters, our QR tags can be scanned by any passerby with a phone, dramatically increasing the chances of a quick reunion.

We see Find-Me not as a replacement for microchipping, but as an essential companion that addresses its limitations while providing additional layers of protection and accessibility for your pet.